Privacy Policy

This Privacy Policy explains how TV SOS ("we", "us", "our") collects, uses, and protects your personal information when you use our website and coaching services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

TV SOS is a coaching service operated by Claire Pugh-Williams, based in the United Kingdom. For data protection enquiries, contact claire@tvsos.co.uk.

2. What information we collect

We collect the following categories of personal data:

• Contact details — name, email address, phone number when you book a session or fill in a contact form.
• Booking information — preferred dates, times, session notes you provide.
• Coaching content — CVs, cover letters, application materials, and notes you share during coaching.
• Payment information — handled by our third-party payment processor; we do not store full card details.
• Technical data — IP address, browser type, device information, and pages visited via standard analytics.

3. How we use your information

• To deliver the coaching services you have booked.
• To respond to your enquiries and arrange sessions.
• To send you newsletters and updates (only if you opt in).
• To improve our website and services.
• To meet legal, accounting, and tax obligations.

4. Legal basis for processing

We rely on the following lawful bases under UK GDPR:

• Contract — to perform the coaching services you have booked.
• Consent — for marketing communications and non-essential cookies.
• Legitimate interests — to operate, secure, and improve our website.
• Legal obligation — to comply with tax and accounting law.

5. Who we share data with

We do not sell your personal data. We share information only with trusted service providers acting on our behalf:

• Payment processors (e.g. Stripe) for handling transactions.
• Email service providers for newsletter delivery.
• Hosting and analytics providers that support the website.

We may also disclose data where required by law or to protect our legal rights.

6. How long we keep data

We retain personal data only as long as necessary:

• Coaching records and correspondence — up to 3 years after our last interaction.
• Financial and booking records — 7 years (as required by HMRC).
• Newsletter subscriptions — until you unsubscribe.

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict processing.
• Request data portability.
• Withdraw consent at any time.

To exercise any right, email claire@tvsos.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use cookies to operate the website and understand how it is used. See our Cookie Policy for full details and how to manage your preferences.

9. Security

We use industry-standard technical and organisational measures to protect your data, including encrypted connections (HTTPS), secure storage, and access controls. No system is 100% secure, but we take our responsibility seriously.

10. Contact us

Questions about this policy? Email claire@tvsos.co.uk. We will respond within 30 days.