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Members Receive 20% off their first booking with: TVSOS20.

Refund Policy

Refund Policy for TV SOS
Last updated: [Insert Date]

At TV SOS, we strive to provide high-quality coaching services and ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted for our services. By purchasing our services, you agree to this policy.

 

1. Refund Eligibility

Refunds are considered under the following conditions:

  • Cooling-Off Period (14 Days):
    In accordance with UK consumer protection laws, customers have the right to cancel their purchase within 14 days of the initial transaction for services booked online or over the phone. This cooling-off period applies unless the service has already commenced with your consent.

  • Non-Delivery of Service:
    If a service cannot be provided due to reasons attributable to TV SOS, such as scheduling conflicts or technical issues, you may be eligible for a full or partial refund.

  • Exceptional Circumstances:
    Refunds may be granted in cases of medical emergencies or other significant personal circumstances, subject to our discretion.

 

2. Conditions for Refunds

Refunds will only be granted under the following conditions:

  • The request is submitted within the applicable timeframe (see Section 3).

  • The service has not been fully delivered or substantially commenced.

  • Documentation supporting your refund request may be required (e.g., proof of payment, correspondence).

 

3. Timeframe for Refund Requests

  • Refund requests for services must be made within 14 days of the payment date or cancellation.

  • Requests submitted outside of this timeframe may not be considered.

 

4. Refund Process

To request a refund, please contact us at [Insert Contact Email] with the following information:

  • Your full name and contact details.

  • Details of the service purchased.

  • The reason for requesting a refund.

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Once your request is received, we will:

  1. Acknowledge your request within 5 working days.

  2. Investigate your claim and respond with a decision within 10 working days.

  3. Process approved refunds within 10 working days of approval.

Refunds will be issued using the original payment method unless otherwise agreed.

 

5. Non-Refundable Services

The following services are non-refundable:

  • Coaching sessions or consultations that have been fully delivered.

  • Missed appointments or cancellations made less than 24 hours in advance, unless agreed otherwise.

  • Digital products, resources, or downloads that have been accessed or delivered.

 

6. Amendments to the Refund Policy

TV SOS reserves the right to modify this Refund Policy at any time. Any changes will be communicated on our website and will not apply retroactively to transactions completed before the policy update.

 

7. Contact Us

If you have any questions about this Refund Policy or need assistance, please contact us:
TV SOS
[Insert Address]
Email: [Insert Contact Email]
Phone: [Insert Phone Number]

 

Legal Disclaimer

The explanations and information provided in this Refund Policy are for general informational purposes only and should not be relied upon as legal advice. We recommend seeking professional legal counsel to ensure your specific refund practices comply with all relevant laws and regulations.

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