Privacy Policy

Last updated: [Insert Date]

At TV SOS, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website and services. We adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

TV SOS, owned by Claire Pugh-Williams, provides online coaching services to individuals aspiring to join the television industry. In this policy, “we,” “us,” and “our” refer to TV SOS. For data protection purposes, TV SOS acts as the “data controller.”

2. What Information We Collect

We may collect the following information:

Personal Identifiable Information (PII): Name, email address, phone number, and postal address.
Professional Data: Details about your career goals, industry experience, and information shared during coaching sessions.
Payment Information: Billing details are processed securely via trusted third-party providers.
Technical Data: IP address, browser type, operating system, and interaction logs (via cookies or analytics tools).
Communications: Emails, messages, or feedback provided to us.

How We Collect Data:

Information you provide directly when signing up for services, contacting us, or filling out forms.
Automatic data collection via cookies or similar technologies when using our website.

3. Why We Collect Your Information

We collect and process your data for these purposes:

To deliver our coaching services.
To process payments and manage subscriptions.
To provide updates, newsletters, and personalized resources.
To improve user experience on our website.
To ensure compliance with legal and regulatory obligations.

4. Sharing Your Information

We respect your privacy and only share data when necessary. This includes:

Third-party services: Payment processors, hosting providers, and analytics tools.
Legal obligations: Sharing information with authorities where required by law.

We do not sell or rent your data to third parties.

5. Your Rights Under UK GDPR

You have the following rights concerning your personal data:

Access: Request a copy of your personal data.
Correction: Correct inaccurate or incomplete information.
Erasure: Request deletion of your data (subject to legal obligations).
Restriction: Limit processing of your data.
Data Portability: Transfer your data to another provider.
Objection: Object to processing, particularly for marketing purposes.
Withdraw Consent: This is for data collected with your consent (e.g., newsletter signup).
Lodge Complaints: File a complaint with the UK Information Commissioner’s Office (ICO).

To exercise your rights, contact us at [Insert Contact Email].

6. Minors’ Data

Our services are not directed at individuals under the age of 18, and we do not knowingly collect data from minors. If you believe we have inadvertently collected information about a minor, be sure to get in touch with us immediately to address the issue.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tools to:

Enhance user experience.
Analyze website traffic and interactions.
Remember user preferences.

You can manage or disable cookies through your browser settings. See our [Cookie Policy] for more details.

8. Data Retention

We retain your data only for as long as necessary to:

Fulfill the purposes outlined in this policy.
Comply with legal and financial obligations.

Data is securely stored on UK-based servers or providers that comply with UK GDPR standards.

9. Protecting Your Information

We use industry-standard measures to protect your personal data, including encryption, secure servers, and limited access protocols. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing the privacy policies of these websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy as our services evolve or regulations change. Updates will be posted on this page, and significant changes may be communicated to you via email.

12. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact us at:
TV SOS
[Insert Address]
Email: [Insert Contact Email]
Phone: [Insert Phone Number]

Legal Disclaimer

The information provided in this Privacy Policy is for general informational purposes only. It is not legal advice and should not be relied upon as such. While we strive to ensure that this document complies with UK GDPR, we recommend seeking professional legal advice to ensure your specific privacy practices are adequately addressed.